Our team is ready to answer your queries

OUR PHONE NUMBER

01625 827 827

OUR EMAIL ADDRESS

contact@smsfoodpro.com

FAQs

Established in 1979, SMS Food Equipment is a leading provider of commercial kitchen equipment and supplies, serving the food service industry for over 40 years.

We are the Official Sole UK distributer for Berkel Food Machinery, offering everything from the iconic Berkel Flywheel Slicer to top of the range professional machinery.

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What kinds of products are available at SMS?

SMS Food Equipment sells an extensive range of products for the food service industry, including slicers, bandsaws, mincers, mixers, scales and more. We also offer a broad selection of spare parts and supplies. To view all of our products, click here.

How can I check what’s in stock?

If you’re unsure whether a particular item is in stock, please call us on 01625 827827. A member of our team will be happy to help.

Does SMS sell used machinery?

SMS offers a selection of refurbished used machines. To enquire about which machines are currently available, please call 01625 827827.

How can I find the right spare parts for my machine?

To find the right parts for your machine, simply visit our spare parts page. Enter details about the make, model and type of equipment you’re looking for into our handy tool, and we’ll recommend the parts we think would be the best fit for your needs.

Can I lease equipment from SMS?

Unfortunately, SMS does not lease out any equipment or parts.

What delivery options do you offer?

Where possible, we offer next day delivery to most UK locations! Please check whether the product(s) you are purchasing are eligible for this service.

Please note that next day delivery is not available in the following postcodes: IV, KW1-14, PA20+, PH8-13, PH15+ KA27-28. Next day delivery is also unavailable in the Scottish islands, the Channel Islands, Northern Ireland, the Isle of Man and the Isle of Wight. Extra delivery charges may apply.

What payment methods do you accept?

We accept all major credit and debit cards, including Mastercard, Visa and American Express. You can also pay via PayPal, Apple Pay and Google Pay, or spread the cost of your payment using Klarna.

Are there financing options available?

Yes! SMS offers financing via our partners. Please contact us for more information.

Do you accept trade enquiries?

Yes! Trade customers are more than welcome to get in touch to hear more about our range of products and services, to get exclusive deals and discounts. Simply email us at enquiries@smsfoodequip.com or call 01625 827827.

What should I do if there’s been a problem with my order?

If you’ve had any problems with your order, let us know as soon as possible and we’ll do everything we can to put things right.

Please note that it is your responsibility to inspect any equipment at the time of delivery. If any equipment arrives damaged, please notify us within no more than 24 hours and endorse your delivery note accordingly.

How long is the warranty period on my purchase?

Warranty periods vary by product. Some products are covered by the manufacturer’s warranty, while others are covered by the seller. This will be made clear at the time of purchase.

What is your returns policy?

SMS is only able to accept returns for equipment that has not been removed from its packaging.

How can I request servicing for my machinery?

Simply visit our servicing page to learn more about booking servicing for your equipment. You can also call us on 01625 827827, and a member of our team will talk you through the options available to you, including scheduling appointments at a time to suit you.

  • Yes, we offer warranties on our butchery equipment products. The length and terms of the warranties may vary depending on the specific product. Please check the individual product listings for more information.

  • Yes, we offer warranties on our butchery equipment products. The length and terms of the warranties may vary depending on the specific product. Please check the individual product listings for more information.